Our founder spent years watching his parents pour their hearts into building a primary care clinic in Flushing, New York—a clinic dedicated to serving low-income immigrants, just like themselves. He grew up admiring the impact they had on their community. He saw his father fight tirelessly to get MRIs approved for patients denied care, pay out of pocket for ambulance rides, and work 16-hour days, 7 days a week, to provide compassionate, high-quality care. But over time, the fight wore them down. The policy landscape kept shifting. The needs of their patients began to outpace what their clinic could handle alone.

Because we got our start as practice managers in a Medicaid-dominated clinic we get it. You are overwhelmed. No one is looking out for you or providing you with the support you need to succeed. You’re not getting paid for 50% or more of the work that you do. Primary care can feel broken and to make matters worse, things are changing all the time and you don’t know what to do to keep going.

But what if it didn’t have to be that way?

We’ve worked with 60+ independent practices (~500,000 patients) across all 5 boroughs in New York and Long Island who’ve found a different path: One where they can build a real, sustainable, and thriving practice. They’re getting paid more, taking care of all their patients, and building practices that reflect why they got into medicine in the first place.

Let me tell you how they did it.

Primary Health closes the support gap for small, community-based, independent PCPs through tech-powered care transformation that scales impact and sustains change. Our work can be divided into two categories:

Policy & Reimbursement

Help practices achieve state based DOH incentives through automated documentation and reporting. When practices lack the infrastructure to meet specific state program requirements, our software steps in to help fill those gaps.

• Connect practices to the larger healthcare ecosystem and get a complete picture of their patients across sites.

• Maximize quality incentive payments through continuous care gap tracking and reporting, including outreach to patients.

• Programs supported:

  • PCMH

  • APCM

  • Collaborative Care

  • Quality Incentive Programs (QIP)

  • Social Care Networks, AHEAD, ACCESS and more.

• We equip practices with tools to implement social needs screening, referral, and follow-up workflows—supporting 1115 waiver implementation and long-term Social Determinants of Health (SDOH) integration.

Care Coordination

• Referral Management: Automated tracking and follow-up with specialists on important referrals

• HIE Integration: We integrate our practices to existing HIEs to ensure hospital alerts, coordination, and follow ups for their assigned panel

• Care Plan Creation: AI-enabled personalized care plans for complex patients

• Care Gap Management: Automated tracking and outreach for preventative screenings, chronic illnesses, and more

• SDOH Screenings: HRSA SDOH screenings for all eligible patients

• Insurance Verification: Automated insurance eligibility checks

• Social Program Matching: Identifies relevant social services for in-need patients
  

Built for real clinics, we turn complex programs into operational workflows your clinic can actually run.

We believe better clinical outcomes start with culturally competent and community centered clinical teams. We operate as an extension of your practice. We focus on full practice transformation, not just one-time reporting but supporting practices in actually meeting long term goals.